FAQ

 

How much is shipping? Shipping prices vary depending on the weight of your order. You can quickly view your shipping costs by adding items to your shopping cart and viewing your cart. We offer free shipping on orders over $100.00.

 

What are these items for? All small critters!...And then some! You’d be surprised at how many animals can actually enjoy these items! Cats, Puppies, Monkeys, Armadillos, Raccoons, Baby Chicks, Snakes, Sugar Gliders, Rats, Ferrets, Guinea Pigs, Hamsters, Etc! I have had so many interesting customers since I officially opened my store in 2008. All larger pets like Monkeys, Cats, Raccoons, etc.

 

What kind of material do you use? Fleece, Cotton, and Flannel. We try to stick with 100% quality fleece but there are times I use flannel on fleece and cotton on fleece. All items will have a description on the fabrics use. ALL quality materials!!

 

Are your items safe for my pet? YES, YES, YES! At H&H I 100% believe in keeping your babies SAFE! All of my items are made with hidden seams (No thread showing) so your babies cant get their nails caught.

 

Do you ship out of the USA? As of the year 2023 we no longer ship out of the USA.

 

How long does it take for you to send out my package? I try to send out the day of, but I always ask to give me at least 2-4 Business days to ship, as things can get a little crazy around here.

 

Does my order come with a tracking number? Yes, all orders will be emailed a tracking number.

 

How long will it take to receive my package? I ship all my items through USPS First-Class, Ground Shipping, or Priority mail. You typically should receive your order 2-6 Business days after receiving your tracking number from me.

 

How long do custom orders take? As of the year 2023 we no longer offer custom order.

 

Do you accept returns? Unfortunately, due to the nature of my products; I do not. Please see my returns/refunds page for more information.

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Do your items come with hooks to hang the bedding in my cage? Indiv. items do not come with hooks. All cage sets come with hooks unless otherwise stated.